Refund policy

Right to Cancel the Purchase

You may cancel this purchase for any reason prior to or following your receipt of the ordered products. If you cancel this purchase, HYLA will, upon receipt of the returned products, refund or credit any payments you have made for the ordered products.

In case you cancel the purchase you are responsible for the costs of and arrangements for the shipment of the products to be sent back to HYLA. You must take reasonable care that the products are not damaged during their return.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

• Please email returns@hyla-us.com to request a refund and we will assign you a tracking #.
• Mail your returned item to: HYLA USA Returns Department Tracking # 1262 East Newport Center Dr. Deerfield Beach, FL 33442
• Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include Fragrances, Cleanser and Air Freshener & Deodorizer. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 15% restocking fee (minimum $5.00), this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. If your order qualified for free shipping, we reserved the right to deduct original shipping cost from refund.